FromCopier Blog

Keeping office copiers emailing scans

The blog of FromCopier (OverProtect LLC), a scan-to-email service: each office copier gets its own SMTP sending address and password (smtp.fromcopier.com, port 587, STARTTLS), with setup guides by brand, a delivery log and recipient blocking. Plans from $9 a month, 14-day trial.

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On the copier screen

BeforeSend failed: authentication rejected

With FromCopierSent via smtp.fromcopier.com

Scan-to-Email FixesWhy a copier stops emailing scans, and what to do about it.

Copier says "authentication rejected": the five causes, in order

The copier did not break. Something changed on the mailbox it borrows. Here are the five causes behind SMTP authentication failures on office copiers, checked in the order that finds the answer fastest.

Fix it · 4 min

Baron Maddock, CC BY 4.0, via Wikimedia Commons

Scan-to-Email Fixes

Not everything needs an expensive upgrade.

The copier gets its own sending address and password, built for how copiers actually talk. Your staff keep their email. Your copier keeps doing the one thing you bought it for.